The WEF report says major disruptions are in store for many once highly profitable financial services businesses and that the world's top banks and insurers are being forced to review their business models amid rapid inroads by nimble "fintech" start-ups, which are reshaping what consumers and businesses expect out of financial services. The research study, based on 15 months of interviews and workshops with executives from financial institutions and fintech start-ups, joins a flood of recent reports showing technology is eroding the bulwarks of the financial services industry just as it did in areas such as travel and entertainment a decade ago.
